About Us

Why Us?

Born during the height of global pandemic, at Sapphire, we understand that the travel service provider must rise beyond merely providing transactional support. Whether you're a small business or a large enterprise, we strive to elevate your travel experience through our:

• Expertise and Experience: Our experienced colleagues’, with their extensive knowledge of the industry, and corporate client engagement, are well placed to handle complex bookings, group itinerary planning, and dealing with unforeseen disruptions. They stay updated on the latest travel trends, regulations, and offerings to provide you with the best options. We prioritize customer satisfaction with attention to detail and a commitment to excellence.
• Personalization: We do not believe in one-size-fits-all approach. We understand clients’ specific needs and offer tailor made solutions through dedicated relationship managers.

• Cost-effective Solutions: We offer cost-effective travel solutions by providing competitive pricing, exclusive deals, and personalized packages tailored to suit various budgets. We leverage our strong network with airlines, hotels, and transport providers to ensure discounted rates while ensuring top notch service quality. By eliminating hidden charges and offering transparent pricing, we help customers save money while enjoying seamless travel experiences. Additionally, our expert guidance on cost-saving options, such as early bookings and bundled services, make us a reliable partner for all travel needs.
• Round-the-clock Support & Emergency Assistance: Our dedicated support team is available round the clock to assist you with any last-minute travel plans, queries or to deal with unexpected situations like cancellations, delays or any emergencies etc.
• Convenience: We offer all travel related services like ticketing, Hotels, Ground transport, Visa assistance and Insurance etc under one roof.
• Customer feedback: We value customer feedback as a cornerstone of our service excellence, consistently striving to enhance travel experiences based on client reviews and suggestions. We actively seek and analyse feedback to improve our offerings, ensuring that customer needs and expectations are met. Our client retention rates are a testimonial to our “Customer First” approach.